Service Charter

S/N	SERVICE	OBLIGATIONS	CHARGES	TIME LINE
1	Processing of Applications for Admissions	Your applications with KCSE Certificates or Equivalent Relevant Certificates	KES 500	7 days
2	Delivery of Syllabus Content	Registration as a student	Prescribed Tution Fees	Prescribed Contact Hours
3	Feedback on Internal Examination	Sit all examinations and Continuous Assessment Tests	Chargeable Examination Fees	4 weeks
4	Provision of Appropriate and Relevant Teaching and Learning Facilities	Attend to all Classes and learning activities pertaining to your course	Chargeable Statutory and Tuition Fees	Term/Semester/Academic Year
5	Response to Correspondence	Written Correspondence	Nil	3 days
6	Dissemination and Implementation of Policy Guidelines	Identified Policy, Your Inquiry, Requests and concerns through relevant offices	Nil	Immediate
7	Payment for Goods and Services	LPO/LSO, Delivery note, claims, invoice or procurement documents	Nil	7 days
8	Enquiries	Voluntary visit	Nil	10 mins
9	Answer Telephone Calls	Your call	Nil	15 secs

S/N	HUDUMA	WAJIBU	MALIPO	MUDA
1	Utengenezaji wa maombi ya kuingia	Maombi yako na cheti cha KCSE au cheti mbadala	Shilingi 500	Siku saba
2	Uwasilishaji wa muhtasari wa masomo	Kujisajili kama mzamili	Ada ya mafundisho iliyoagizwa	Muda ulioagizwa kwa mawasiliano
3	Mwitiko wa mitihani asili	Kufanya mitihani yote na Majaribio ya Tathmini Endelevu	Ada za Mitihani Zinazotozwa	Wiki 4
4	Utoaji wa Vifaa Sahihi na Husika vya Kufundishia na Kujifunzia	Hudhuria Madarasa yote na shughuli za kujifunza zinazohusiana na kozi yako	Ada za Kisheria na Masomo Zinazotozwa	Kipindi/Muhula/Mwaka wa Masomo
5	Majibu ya Mawasiliano	Mawasiliano Andishi	Bure	Siku 3
6	Usambazaji na Utekelezaji wa Miongozo ya Sera	Sera Iliyotambulishwa, Maulizo Yako, Maombi na hoja kupitia ofisi zinazohusika	Bure	Mara moja
7	Malipo ya Bidhaa na Huduma	LPO/LSO, Hati ya uwasilishaji, madai, ankara au hati za ununuzi	Bure	Siku 7
8	Maswali	Ziara ya hiari	Bure	Dakika 10
9	Jibu Simu	Simu yako	Bure	Sekunde 15